This Privacy Policy explains how Petal Craft Studio handles personal data when visitors use fabricfeastpyramid.lol or contact us about floral services. It applies to inquiries, consultations, quotations, bookings, delivery and setup arrangements, and related website activity.
We use personal data to respond to inquiries, prepare consultations and quotations, confirm dates, manage deposits and orders, coordinate delivery or on-site setup, and communicate about project details. We also use data to operate and secure the website, maintain records, improve service quality, and meet legal, accounting, and dispute-resolution obligations.
We may share personal data with payment processors, communication tools, website hosting providers, and other operational vendors that support our business. We may also share event-related information with delivery or setup partners when needed to complete a confirmed order. These parties are expected to use the information only for the services they provide to us.
We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, enforce our terms, protect our rights, or address security and fraud concerns. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims.
Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. Where processing is based on consent, that consent may be withdrawn for future processing. Some requests may be limited where we must keep information for legal, accounting, or operational reasons.
To protect privacy, we may ask for information needed to verify the requester and understand the request. We will review and respond within a reasonable period under applicable law, and we may explain if a request cannot be fully satisfied because of legal or practical limits.
Inquiry records, booking details, and project communications are retained for the period needed to manage the service relationship, resolve questions, and maintain business records. Technical logs and cookie-related data are kept for shorter periods unless a longer period is required for security, dispute handling, or legal compliance. When data is no longer needed, we delete it or anonymize it where appropriate.
When we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
We may collect contact details, inquiry content, event and order preferences, consultation notes, payment-related information, delivery or setup instructions, and technical data such as device, browser, and usage information. Where needed for venue delivery or on-site setup, we may also process information about the event location and access arrangements.
We receive data when users submit a contact form, request a consultation, place an order, communicate by phone, or provide details during planning and confirmation. We also collect certain information automatically through the website, such as log data and cookie-related data, and may receive operational information from payment or service providers involved in fulfilling a request.
We may use essential cookies to operate the site, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to collect more information than is needed for the operation and maintenance of the website.
We use standard cookie controls to manage essential site functions, basic analytics, and preference storage where applicable. Users may block or delete cookies through their browser settings, and may also clear stored data from their device. If cookies are disabled, some parts of the website may not work as intended.
